Your privacy matters to us. This policy explains exactly what personal data comos9 collects, how we use it, who we share it with, and the rights you hold over your own information.
We collect only the personal data that is genuinely necessary to operate your account, process transactions, and comply with applicable legal and regulatory requirements.
Comos9 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.
All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard protocols on secure, access-controlled servers.
You have the right to access, correct, and request deletion of your personal data at any time. We honour these requests promptly and without unnecessary friction.
Data collected for one purpose is not repurposed without your knowledge or consent. We are transparent about why we collect each category of personal data.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law, then securely deleted or anonymised.
This Privacy Policy ("Policy") describes how Comos9 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Member", "the Visitor") who access or use the comos9 platform at https://comos9.cam ("the Platform"), including all associated web pages, mobile interfaces, and services.
Comos9 is committed to protecting the privacy and security of the personal information entrusted to us by our members. This Policy has been prepared in accordance with applicable data protection laws and our obligations as a responsible online platform operating in the Malaysian market and internationally.
By registering an account, accessing the Platform, or otherwise interacting with our services, you confirm that you have read and understood this Policy. If you do not agree with the practices described herein, please discontinue use of the Platform and contact our support team to close your account.
📋 Note: This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, all of which form part of your agreement with comos9.
For the purposes of this Policy, the following terms shall have the meanings set out below:
Comos9 collects the following categories of personal data, depending on the nature of your interaction with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communication, security alerts, support |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history | Deposit processing, withdrawal verification, fraud detection |
| Technical Data | IP address, device fingerprint, browser type, operating system, session logs | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, betting history, session duration, click patterns | Service improvement, personalisation, responsible gambling monitoring |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Dispute resolution, quality assurance, complaint handling |
| KYC Documents | MyKad scans, passport copies, proof of address, selfie verification images | Regulatory compliance, identity verification, anti-money laundering |
We collect personal data through the following channels:
The majority of personal data we hold is provided directly by you during the registration process, KYC verification, deposit and withdrawal requests, account settings updates, and interactions with our customer support team. This includes information submitted via our Platform, live chat interface, email correspondence, and WhatsApp communications.
When you access the Platform, we automatically collect certain technical data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, session timestamps, and navigation behaviour on the Platform. This data is used for security monitoring, fraud prevention, and platform performance analysis.
In limited circumstances, we may receive personal data about you from trusted third-party sources, including: identity verification service providers used to conduct KYC checks; payment processors including DuitNow, FPX, and Malaysian bank gateways (Maybank, CIMB, Public Bank, Hong Leong Bank); fraud prevention and anti-money laundering screening services; and analytics providers operating under data processing agreements with comos9.
Comos9 processes your personal data for the following purposes:
Comos9 processes personal data under the following legal bases:
Comos9 does not sell your personal data. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under contractual data processing agreements, including payment processors, identity verification providers, cloud hosting services, and customer support platform providers. These processors are permitted to use your data only as instructed by comos9 and in accordance with this Policy.
We may disclose personal data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. This may include disclosures related to anti-money laundering investigations, fraud inquiries, or other legal proceedings.
In the event of a merger, acquisition, or sale of all or a portion of our business, your personal data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
✅ Our Commitment: Comos9 will never sell, lease, or trade your personal data to third-party marketers, advertisers, or data brokers. This is an absolute commitment, not subject to exception.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
When personal data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.
Cookies are small text files that are placed on your device when you visit the Platform. They allow us to recognise your browser, maintain session states, remember your preferences, and gather analytical data about how the Platform is used.
You may configure your browser to refuse cookies or to alert you when cookies are being placed. However, disabling strictly necessary cookies may prevent certain parts of the Platform from functioning correctly, including account login and payment processing. Please refer to your browser's help documentation for instructions on managing cookie settings.
Subject to applicable law, you hold the following rights in respect of your personal data held by comos9. To exercise any of these rights, please contact our support team via live chat or email at [email protected].
Request a copy of the personal data we hold about you and information on how it is processed.
Request correction of any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary, subject to our legal obligations.
Request that we restrict processing of your data in certain circumstances while a dispute is being resolved.
Receive your data in a structured, commonly used format for transfer to another controller where technically feasible.
Object to processing based on legitimate interests, including direct marketing. Objections will be honoured promptly.
Withdraw consent for any processing based on consent (such as marketing emails) at any time without penalty.
Lodge a complaint with a relevant data protection authority if you believe your data rights have been violated.
We will respond to all verifiable data rights requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days with prior notice.
Comos9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, comos9 will notify affected individuals and relevant authorities in accordance with applicable legal requirements and without undue delay.
In the course of providing our services, personal data may be transferred to and processed in countries outside of Malaysia where our service providers, hosting infrastructure, or operational partners are located. Where such transfers occur, comos9 ensures that appropriate safeguards are in place to protect your data, including contractual protections and data processing agreements with all relevant processors.
By using the comos9 Platform, you acknowledge that your personal data may be transferred internationally in accordance with this Policy and applicable data protection law.
The comos9 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
Parents or guardians who believe that a minor has registered on the comos9 Platform or provided us with personal data should contact our support team immediately so that appropriate action can be taken.
⚠️ 21+ Only: Comos9 is an adult entertainment platform. Registering on behalf of a minor, or allowing a minor to access your account, is a serious breach of our Terms and Conditions and may be reported to the relevant authorities.
Comos9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational circumstances. Material changes will be communicated to registered Members via on-Platform notifications or email prior to the change taking effect.
The "Last Updated" date at the top of this page will be revised whenever changes are made. We encourage Members to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the comos9 Data Support team through any of the following channels:
📧 Email:
[email protected]
💬 Live Chat:
Available 24/7 on the Platform — English, Bahasa Melayu, and Chinese
📲 WhatsApp:
24/7 support via WhatsApp
We aim to acknowledge all privacy-related queries within twenty-four (24) hours and resolve them within thirty (30) days. Urgent issues relating to potential data breaches or suspected identity fraud should be raised via live chat for the fastest possible response.
For general enquiries about your comos9 account or our services, please visit our FAQ page or contact our support team directly.
Our 24/7 support team is available in English, Bahasa Melayu, and Chinese to help with any question about how your data is handled. Alternatively, visit our FAQ page for quick answers.
🔞 21+ only. Comos9 promotes responsible gambling.